Kitty Korner FAQ'sFind answers to Frequently
Asked Questions below. Email other questions to climb@kittykornercatfurniture.com
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How does your cat furniture stay up? I don't see a base to stabilize
it.
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Is it safe? Will it fall over when my rather large cats climb up it? It is completely safe. The only way a Kitty Korner will come down is if you purposely take it down. Our easy to follow setup instructions will show you how to properly attach each perch to a wood stud in your wall. We will suply you with enough metal hardware to securely and snugly attach your Kitty Korner to your wall. Two large cats could come running and leap onto a Kitty Korner, race up to the top and back down again, Kitty Korner stands strong and secure. This is why cats will return agan and again and climb with confidence. |
At what height does a Kitty Korner become to dangerous for my cat to climb? Becaause each perch has it's own attachment point to the wall, Kitty Korner feels just as sturdy and solid at 15 feet from the ground as it does at 3 feet from the ground. Kitty korner can be concidered safe at any height for a very good reason. Cats have very strong survivle instincts. It is these instints that drive a young kitten to climb whatever it can climb and to continue climbing (whatever it can) untill he becomes a strong, skilled agile climber. At the same time, these same survival instincts will prevent a cat from doing or climbing anything that they beleive might put them in harms way. If a cat even suspects it's unsafe or to difficult to climb, they won't. Nature has given cats strong agile bodies and survival instincts that tell them how to stay safe and healthy even within todays modern homes. |
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Will my cat climb your cat furniture when he won't climb others? We can almost gaurantee it. You see your cats need to climb is strong but not as strong as his need to remain safe. Many of the taller, free standing cat furniture products will wobble or move durning climbing. If a cat is scared by this movement he may decided it is too dangerous and avoid it completely. It takes only one bad experiecnce and it becomes almost impossible to change his mind. This is one reson we tell cat owners not to let their cats on a Kitty Korner during the set up. Once it is up, the moment your cat steps a cautious paw onto his new Kitty Korner he will feel the stability and strength of the structure. He sences that his wieght is easyliy supported and his trust grows rapidily. Within miniutes he is climbing and becoming increasing familiar and comfortable with the terrain of his Kitty Korner. |
| "Thanks for everything. My good husband, by the way, LOVES the structure, and the cats do, too (especially the bottom platform!!) I have already told people about your wonderful product. We felt that it was WELL worth the money....good workmanship and wonderful customer service. Thanks!! Sincerely, Jean Gilbert (and Dan, the husband, as well as Thea and Cap'n Kydd-[Kyddy for short!])" |
Ok, so how do I order a Kitty Korner? Our cat
furniture products are organized onto five web pages. Once you have
decided which of our cat furniutre products you want to order you
can order directly using our online shopping cart where you will use
your abnk card and your Paypal account to complete the payment process.
If your payment will be by check or money order then you will need
to print out our mail-in
order form, fill it out completely and mail us the order
form along with your check or money order payable to Star Step
Creations, LLC. In either case, you should check to make sure
your order is correct and you have specified the color carpet you
want. That's it, then wait 7-14 days for your order to be shipped
directly to you. Feel free to email any questions you may have about
the ordering process.
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After I order how long will it take to get my cat furniture?
It takes between 7and 14 days to complete
and ship your order depending on its size. Depending on where you
live your order may take another 2-7 days to arrive at your
shipping address.
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Will there be any other charges added to my order?
No, unless your shipping address is in California then there
is a 7.75% sales tax added to your order.
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Are Kitty Korner Cat Furniture products warranted? All Kitty Korner Cat Furniture products are warranted against structural break down for a period of up to one year after the purchase date. The carpet and sisal rope we use on our products is warranted against break down due to poor workmanship for three months after the date of purchase. Kitty Korner Cat Furniture uses high quality carpet and 1/2" sisal rope to assure your purchase will maintain that 'like new' look for as long as possible. Because scratching behavior can vary from cat to cat, we can not warrantee carpet or sisal rope against normal wear and tear. Products under this warrantee will be repaired or replaced and shipped back to you at no cost to you. Please contact us for shipping details. |
10. I want a custom Kitty Korner for my entry way and I know
exactly what I want it to look like. I have taken all the necessary
measurements and written them down. Is there someone who could help
me figure out what I need to order so that I end up with the
cat furniture I have envisioned?
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| Kitty
Korner Cat Furniture 40485 Murrieta Hot Springs Road #255 Murrieta, CA 92563 Phone (760) 803-3301 Fax (866)-214-5137 e-mail: climb@kittykornercatfurniture.com |